Job Description:

We are seeking a motivated and experienced candidate to join our Counselling and Coaching team. As the primary contact for clients, your role is critical in ensuring that every client feels safe and supported, while fostering rapport with practitioners to uphold the highest standards of care. You will support the team in delivering trusted client-centred therapeutic services and programmes.

Responsibilities:

• Client Experience: Provide timely, efficient and meticulous client care from end to end. Maintain counselling rooms, equipment and a welcoming environment.
• Programme & Project Development: Provide administrative and research support for service development, programme planning and outreach or marketing initiatives. 
• Resource Management: Optimise department budget, resources and operational efficiency through the adoption of productivity solutions, while ensuring compliance with governance and data protection requirements. 
• Data Management & Reporting: Maintain accurate client, service and programme records; support the preparation of monthly reports and programme impact measurement while upholding confidentiality and ethical standards. 
• Team & Internship Coordination: Support counsellors, associates and interns through scheduling, supervision and training coordination; liaise with educational institutions on internship documentation and clinical hours tracking. 
• Cross‑Functional Collaboration: Work collaboratively across teams and undertake additional duties or improvement initiatives as assigned by Lead, Counselling & Coaching. 

Requirements:

• Minimally Diploma in Business Administration, Psychology, Social Sciences, Communications, Marketing, Counselling or other relevant disciplines
• At least 5 years of relevant experience in operations, programme/project coordination and client services, in education, healthcare, mental health, social services or a related field
• Strong administrative and organisational skills, with the ability to manage multiple workstreams, timelines and stakeholder management independently
• Demonstrated ability to plan and coordinate projects and events from end to end, including logistics, communications, documentation and follow-up
• Strong command of the English language with written and verbal communication skills
• Strong interpersonal skills with demonstrated ability for rapport-building with professionalism
• Detail-oriented with experience in data entry, reporting, spreadsheet tracking, form-building, survey administration, preparation of dashboard and basic data analysis
• Experience with digital systems and productivity tools for innovation and continuous improvement e.g. Microsoft Office applications, CRM, collaboration platforms

Interested applicants are encouraged to explore our website to gain a better understanding of our purpose and working culture. To apply, please send your application form via https://family.org.sg/jointhefamily. Please note that the application period will close on 30 June 2026. We regret to inform that only shortlisted applicants will be notified.