COVID-19 Resources and Notice

While most of our staff are working from home in accordance to COVID-19 advisories, we are here for you and remain committed to serving you and your family.

  1. If you are seeking help, we provide counselling support through video calls. Please contact us at 6491 0700 or schedule an appointment at
  2. For encouragement and equipping on how to cope with COVID-19, follow us at on Facebook and Instagram for a series of #SGUnited #SGFamily resources or visit

We would also love to hear from you - do write to us ( on how we can continue to support you and your family as we weather this crisis together. Stay safe and stay healthy!

We believe that everyone has a voice and deserves to be heard. We understand that life can be overwhelming, especially when juggling work and family. Likewise, relationships can also get strained when there are issues that are seemingly impossible to resolve. We offer hope and support through our evidence-based counselling practice for individuals, married couples and families.

Our counselling services are now available online via a safe and secured platform, at a time of your convenience. Conducted by experienced professional counsellors with Masters degrees, our counselling services are suitable for individuals, couples, and parents who are struggling to cope with mental health issues or stress arising from COVID-19 crisis, marital conflicts, divorce, or parenting challenges.


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Our Services

  • Premarital (including for Minors)
  • Marriage enrichment
  • Extramarital affairs
  • Communication breakdown
  • Financial issues
  • In-law tension
  • Cross-cultural differences
  • Anger management
  • Stress & anxiety complex
  • Coping with and handling depression
  • Suffering grief & loss
  • Work-life balance
  • Relationship conflict
  • Life transition
  • Parent-child relationship
  • Difficult child behaviour
  • Child with special needs
  • Sexual intimacy
  • Unwanted same-sex attraction
  • Gender identity struggles
  • Pornography addiction

Counselling Rates (excl. Public Holidays)

with effect from 1 January 2020

Type of Session Last Appointment at First hour Charges after the first hour (per half hour)
(From 9.00 am)
5.00 pm $120 $60
(From 6.00 pm)
7.00 pm $170 $85
(From 10.00 am)
2.30 pm $200 $100


  • Session start time will be computed based on the booked time slot.
  • After the first hour, additional charges will apply per half hour, based on the rates reflected above.
  • Subsidies and bursaries are available upon request, subject to means testing.
  • For any enquiries, you may call 6491 0700 (Mon - Fri, 9.00 am to 6.00 pm).

Our cancellation policy:

  • If you’d like to cancel or postpone your appointment, kindly notify us via email at least 1 working day in advance.
  • A $50 cancellation charge will apply for no-shows or cancellation/postponement made after 12.00 pm of the working day before scheduled appointment.

Our Counsellors

Theresa PONG

Theresa PONG
Head, Counselling / Principal Counsellor
Registered Clinical Supervisor / Registered Counsellor / Registered Social Worker

Masters in Counselling, B.A. (Psychology and Statistics), Grad Dip. (Social Work); Registered Clinical Supervisor (SAC), Registered Counsellor (SAC), Registered Social Worker (SASW), Post Graduate Certificate in Systemic Thinking and Approaches: Applications in Social Work and Clinical Practice, Post Graduate Certificate in Family-based Casework Supervision Training for FSCs, Certificate in Management of Family Violence, Prepare/Enrich Practitioner, Emotionally Focused Couple Therapy (EFCT, completed), Dialectical Behaviour Therapy (Advanced)

With a decade of experience in counselling, Theresa empowers individuals, couples, and families to deal constructively with challenges such as marital conflict, divorce, abuse, and depression. She also works extensively with children and youth, equipping them with skills to cope with stress and trauma.

Drawing on various psychotherapy techniques, Theresa supports her clients in finding courage, resilience and inner strength to heal from their pain, and work towards growth and reconciliation in their personal lives and relationships. She is particularly interested in the area of couple and family counselling, as well as working with individuals struggling with issues from childhood.

Theresa is an Adjunct Lecturer in Psychology at the Singapore University of Social Sciences. She also provides clinical supervision for counsellors to develop their skills and knowledge. Married more than a decade with a daughter, Theresa enjoys travelling with her family, coaching her daughter in schoolwork and jogging during her free time.

Samantha CHENG

Samantha CHENG
Associate Counsellor

Masters in Counselling, Masters in Education, Post graduate Cert in Higher Educational Studies; Cert. of Achievement (Techniques in Couples’ Counselling), Cert. of Attendance (The Homosexuality Context in Counselling) by Family Life Society, EMDR (Level 1 & 2)

Samantha has extensive experience working with youth and adults dealing with depression, anxiety, marital conflicts, trauma, life transitions, cross-cultural re-entry (back to Singapore) adjustment issues, grief and loss, interpersonal relationship issues and parenting challenges.

Samantha has been married for thirty years and has two adult children. She seeks to empower and resource her clients with skills and deepening self-understanding towards realistic resolutions of current distresses, build inner resilience while birthing one’s potential in the unfolding of a personal growth journey.

Madelin HIEW-TAY

Madelin HIEW-TAY
Associate Counsellor

MA (Counselling), Emotionally Focused Couple Therapy (EFCT, completed), Gottman Couple Therapy (Level 2), Discernment Counselling: Couples on the Brink, Management of Family Violence: Intervention in Family Violence Cases, EMDR Institute Training Weekend 1&2, Prepare Enrich Practitioner, Love Works: Working with Minor Couples Facilitator, Marriage Preparation Support Programme for Trans-National Couples Facilitator, Marital First Responder Train-the-Trainer, Prevention and Relationship Enhancement Program (PREP) 8.0 Facilitator, Cert. Torn Asunder Facilitator, Parenting with Confidence Workshop Facilitator, Accredited Trainer for Triple P Level 2-4

Married for over 20 years, Madelin has three children. She is a counsellor not only by profession but as her life’s passion. She earned her professional qualifications while navigating a tough life transition from a different industry. She spent her years at a VWO working with individuals and families. Madelin utilises the collaborative approach to counselling for individuals and families as it increases the level of engagement and improves overall outcome. In her role as a family life educator, she runs marriage preparation courses for young or trans-national couples.

Outside of counselling, Madelin actively volunteers in her local church, relishes reading, hiking and meeting the needs of her family. She enjoys a structured life sprinkled with fun and purpose; the same balance she passionately offers in her service to others.

Judy Lim

Judy LIM
Associate Counsellor

Master of Arts degree (Counselling), Choice Theory/Reality Therapy Therapist, Crisis Response and Intervention Certified, Parenting with Confidence Coach, Prepare and Enrich Marriage Programme Facilitator, Suicide Prevention: The Solution Focused Approach Practitioner, Torn Asunder Marriage Restoration Programme Facilitator

Judy Lim is an experienced counsellor and has been trained in the areas of Addiction Therapy, Child & Adolescent Therapy, Cognitive Behavioural Therapy, Grief Therapy House-Tree-Person Therapy, Marriage and Family Therapy, Management of Family Violence, Psychodynamic Therapy Solution Focused Brief Therapy, Syariah Family Law and Youth Delinquency Management.

She is married with two grown up children. Prior to being a counsellor, she spent over two decades in the media, banking and law industries. She has worked with children and their parents since 1994, and cancer patients since 2001. She counsels individuals, couples and families of different ages and nationalities. To date, her youngest counsellee was four years old, and oldest, 89.

Judy also conducts workshops for parents and students at various primary and secondary schools, and junior colleges. Since 2014, Judy conducted group re-habitation counselling programmes for inmates at Singapore Prison Service.

Kiat Yong NAH

Kiat Yong NAH
Associate Counsellor

MA (Counselling), Registered Counsellor (Singapore Association of Counselling), Prepare Enrich Practitioner, Prevention and Relationship Enhancement Program (PREP) 8.0 Facilitator, Cert. Torn Asunder Facilitator, Gottman Couple Therapy (Level 3), Emotionally Focused Couple Therapy (EFCT, Module A & B)

Kiat Yong is married with two adult children. Prior to making a career change to counselling, she worked in Information Technology management in the manufacturing and logistics industry for two decades.

Kiat Yong has extensive experience working with couples, teenagers and their families, as well as individuals across a wide-spectrum of mental health, relationship and behavioural issues. She is especially passionate about affairs recovery and has worked extensively with couples facilitating healing from pains of betrayals. She works with hurting couples assisting them to manage conflicts, improve interactions, meet each other needs and regain intimacy. Intervening using well researched, scientific and evidenced based approaches such as Gottman Couple Therapy, Emotion-focused Couple Therapy (EFCT) and Relational Life Therapy (RLT), Kiat Yong has journeyed with many hurting couples helping them to turn conflicts to connections, rebuilding intimacy in their relationships.

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